Shipping policy
At Baeltra, we are committed to delivering your order as quickly and securely as possible.
Order Processing
- Orders are processed within 1–3 business days after payment confirmation.
- Orders are not processed, shipped, or delivered on weekends or public holidays.
- During periods of high demand, processing times may be slightly extended.
Shipping Times
Estimated delivery times:
- South Africa: 5–12 business days
- International Orders: 7–21 business days
Delivery times are estimates and may vary due to customs clearance, courier delays, weather conditions, or other factors beyond our control.
Shipping Costs
Shipping costs are calculated at checkout based on your location and the selected shipping method.
Promotional free shipping offers, where applicable, will be clearly displayed on our website.
Order Tracking
Once your order has been shipped, you will receive a tracking number via email, allowing you to monitor your shipment’s progress.
Customs & Import Duties
For international orders, customs duties, taxes, and import fees may be charged by your local authorities. These charges are the responsibility of the customer.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping details. Baeltra is not responsible for delays or losses resulting from incorrect addresses supplied at checkout.
Lost or Delayed Shipments
If your package is significantly delayed or appears lost, please contact our support team and we will work with the courier to investigate the issue.
Contact Us
If you have any questions regarding shipping, please contact us at:
Email: support@baeltra.com
Store: Baeltra